Privacy Policy

Pine Ridge Campground ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at staypineridge.com, use our Member Portal, or interact with our services.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Apply for Seasonal Camping: Name, email, phone number, mailing address, household information (number of adults/children), spouse/partner contact details, RV information (year, make, model, length, license plate), pet information, golf cart details, site preferences, and how you heard about us.
• Contact Us: Name, email, phone number, and message content.
• Subscribe to Our Newsletter: Email address.
• Use the Member Portal: Login credentials, profile updates, emergency contacts, vehicle registrations, pet information, dependent children details, and uploaded documents (insurance cards, pet licenses, etc.).
• Make Payments: Payment method selection (we do not directly store credit card numbers; see Payment Processing below).

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
• Network Information: IP address and approximate geographic location.

2. How We Use Your Information

We use the information we collect to:

• Process seasonal camping applications and manage reservations
• Communicate with you about your application, membership, or inquiries
• Send transactional emails (billing statements, payment confirmations, lease documents)
• Process payments for leases and electric bills
• Manage your Member Portal account and provide member services
• Send draft application reminders if you start but don't complete an application
• Send SMS reminders about incomplete applications (if you provided a phone number)
• Send newsletters and updates (only with your consent)
• Respond to your questions and provide customer support
• Improve our website and services through analytics
• Protect against fraud and ensure security
• Comply with legal obligations

3. Third-Party Services

We use trusted third-party services to operate our website and provide our services:

Payment Processing - Square

We use Square to process payments. When you make a payment, Square collects and processes your payment information according to their privacy policy. We receive confirmation of payment but do not store your full credit card numbers. Square's privacy policy is available at squareup.com/legal/privacy.

Email and SMS Communications - Brevo

We use Brevo (formerly Sendinblue) to send transactional emails (billing, confirmations, notifications) and SMS messages. Brevo processes your email address, phone number, and name to deliver these communications. Brevo's privacy policy is available at brevo.com/legal/privacypolicy.

Bot Protection - Cloudflare Turnstile

We use Cloudflare Turnstile to protect our forms from automated abuse. Turnstile may collect device information and behavioral data to verify you are human. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.

Analytics Services

We use analytics services to understand how visitors use our website:

• Google Analytics: Collects anonymized usage data. Google's Privacy Policy
• Microsoft Clarity: Records session replays and heatmaps to improve user experience. Microsoft's Privacy Statement
• Ahrefs: Website analytics and SEO monitoring. Ahrefs Privacy Policy

AI-Assisted Communications

We use AI services (via OpenRouter) to help personalize welcome emails for applicants. Limited application information (name, location, RV type) may be processed to generate these personalized messages. No sensitive financial or password information is ever sent to AI services.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

• Essential Cookies: Required for login sessions and security (Member Portal, Admin access).
• Analytics Cookies: Used by Google Analytics, Microsoft Clarity, and Ahrefs to understand website usage.
• Local Storage: Used to save your application progress so you can resume later.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Data Retention

We retain your information as follows:

• Application Data: Retained for consideration and record-keeping purposes.
• Member Data: Retained while you are an active member and for a reasonable period after departure for legal and accounting purposes.
• Contact Form Messages: Retained until resolved or no longer needed.
• Newsletter Subscriptions: Retained until you unsubscribe.
• Billing Records: Retained as required by tax and accounting regulations.
• Draft Applications: Automatically deleted 30 days after creation if not submitted.

6. Data Security

We implement security measures to protect your information:

• Encrypted password storage using industry-standard hashing algorithms
• Secure HTTPS connections for all data transmission
• Rate limiting to prevent abuse
• Account lockout after multiple failed login attempts
• Regular security updates and monitoring

While we take reasonable precautions, no method of transmission over the Internet is 100% secure.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information (Members can update most information directly in the Member Portal).
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from newsletters at any time using the link in any email, or reply STOP to any SMS message.

To exercise these rights, contact us at [email protected] or call (717) 316-0040.

8. SMS Communications

If you provide a phone number on your application, you may receive SMS messages including:

• Reminders to complete your application if you started but didn't finish
• Expiration warnings before your draft application is deleted

You can opt out of SMS communications at any time by replying STOP to any message. Message and data rates may apply.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it is used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your personal information)
• Right to non-discrimination for exercising your privacy rights

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: